Contract conditions

Your contract is with Antonia Martorell Barcelo.: the title holder of the web site: y

When you make a booking you guarantee that you have the authority to accept, either in your name, or on behalf of your party the following terms of this contract:
Your contract with Antonia Martorell Barcelo is in force upon our confirmation of your booking.
The terms and conditions of this contract are subject to Spanish Legislation, and will be subject to the Jurisdiction of the Spanish Judicial system.

The prices which appear on our web site are subject to change, and a modified price supersedes any previous price shown.
The prices are subject to fluctuation and can vary during the course of the year.
The rental price includes the compulsory rate of VAT for Tourist Accommodation required in Spain.

If after we have confirmed your booking you wish to change any of the particulars, for example, the day of departure, or the property chosen, this will always depend on the availability at that time. Any changes to the original booking should be made in writing by the person who made said booking. If you wish to change the property booked it will be considered as a cancellation of the original booking and the terms under “Cancellation of Booking” in this document will apply.

If you wish to cancel a confirmed booking you must do so in writing.
The following cancellation terms apply:
• Should you cancel your booking more that 70 days before the arrival date: you forfeit 30% of the villa/apartment price.
• Should you cancel your booking between 69 and 31 days before the arrival date: you forfeit 60% of the villa/apartment price.
• Should you cancel your booking 30 days or less before the arrival date: you forfeit 100% of the villa/ apartment price.

Should it be necessary to cancel your booking, you will be offered alternative accommodation according to availability. Should the accommodation offered not be accepted by you, Antonia Martorell Barcelo  will refund the total amount paid for the booking.
Flights, car rental or any other amenities that are not booked through Antonia Martorell Barcelo  are not covered under the terms of this contract.

In the case of war, acts of terrorism, uprisings, industrial dispute or action, natural or nuclear disasters, fire, adverse metrological conditions, or any other kind of unforeseeable circumstances that can be attributed to “Force Majuere” Antonia Martorell Barcelo  are under no obligation whatever to compensate clients for cancellation or modification of a booking, or loss of enjoyment during their stay.

In the case that you wish to complain or require any service during your stay, please call the following telephone numbers: (00 34) 634788141 or (00 34) 971 65 94 93. In the case of an emergency service request please call the mobile phone Nº (00 34) 634 788 141. Only complaints registered during your stay in resort will be considered. If you have a service request (for example no water in the accommodation) our handymen or other qualified personnel will be sent to rectify the problem. Please bear in mind that the emergency phone service does not signify that maintenance service is available during 24hours a day. Service requests that are not of an urgent nature will be resolved as soon as we are able.

Should the property rented suffer any damages or breakages either willfully and/or caused by inappropriate or incorrect usage on behalf of the clients, y reserve the right to charge the clients within 14 days for the resulting repair, cost, or substitution of the article concerned.

The descriptions of the properties that appear on our web site have been written by members of our staff who have personally visited the property in question, and are written in good faith. However, some changes to the property may occur without our previous knowledge. Should this be the case the client will be informed as and when they are made known to us.
However, we cannot be held responsible for any inaccuracies beyond our control. In some areas power cuts or water cuts may occur, and we cannot be held responsible for any temporary lack of amenities beyond our control.
We also ask you to bear in mind that the properties are designed and equipped for a maximum of clients, which should not be exceeded. This information is detailed on our web site for the property concerned.

Should you reserve a property with air conditioning available, please take into account that they have a fixed and limited timetable (21.00h. to 05.00h.). On customer request and against extra charge the operating schedule of the air conditioning can be extended to more than the 8 hours per day, provided as standard. Air conditioning have an extra cost of 20€ per day to be paid in cash at arrival time (8 hours standard + 16 extra hours). For more details please contact us.

Most of the properties have a covered porch area, but not all of them. Equally some of the properties provide parasols, but not all of them.
All of the properties provide sun beds for the maximum number of pax. allowed in the property.
Due to wear and tear and subsequent replacements, the type of parasol and/or sun beds in the property may vary from our web site photos, and the client could find others in place on occupancy. We will not accept responsibility for these differences.

Should building works be in progress on neighbouring properties to the accommodation contacted the client should inform Antonia Martorell Barcelo  immediately. Every effort will then be made to stop the building works in question. As Building Works are beyond the control of Antonia Martorell Barcelo  they are excluded of any responsibility or compensations that could be claimed.

We ask you to bear in mind that for the majority of our properties, car hire is essential, or airport transfers by minibus or taxi.

It is the responsibility of the adults in the party to safeguard their children’s welfare. Notably in the following areas: balconies, swimming pools, staircases etc. We will not consider any kind of compensation should any accident occur.

Mosquitoes, ants and other are endemic to hot climates, more so in rural or country areas. Insecticides can be a good solution to this problem, but precautions can also be taken by the clients mostly in the kitchen,where the rubbish bin should be emptied often, food should be put away and crumbs etc. not left on work surfaces or floors. Mosquitoes can be dealt with by purchase of a good repellent at supermarkets or the chemists. Many of our properties are set in gardens, or the countryside, and dormice or similar rodents may be present. They also can proceed from neighbouring farms.
Although unfortunate this must be considered as part and parcel of the ecological system in these parts.

Our maid service which is on the day of arrival and once during every 7 days of the clients stay, consists of a cleaning throughout the property, the making of the beds, and a towel change during the week. Bed linen will be changed once every 7 days of the clients stay.
Please bear in mind that beach towels are not provided. We ask you to bring your own. We also ask our clients to please not use the towels provided in the villas as beach or pool towels.

The property will be available for your occupancy at 16.00 pm on the day of arrival. This will enable us to prepare the property after the previous guests departure.
We also require guests to vacate the property on departure day at 10.00 am latest.

The maintenance of the property is the responsibility of the owner or authorised personnel. The gardens require regular maintenance, which may not always be possible on a change over day.
With reference to the maintenance of the swimming pools: This is usually carried out two or three times a week. The maintenance personnel for pools and gardens cannot always attend at any given time, and because of this no previous appointments for this work can be given. We ask for your understanding when the maintenance crew attend your property. We are sure that you understand that such maintenance is necessary for the care of the property, and for your own enjoyment of the same.

Almost all the properties in our programme provide a safe, but not all of them. If you wish to ensure that there is a safe in the property you reserve please contact us and make sure it is available.
We recommend that you make use of the safe when provided for any valuable items, passports etc. There is no charge for the use of the safe, and therefore we accept no responsibility for contents in the case of robbery.

We recognise the importance of staying connected on your travels, so we have fitted all our Villas with FREE WiFi access, allowing you to check your emails and surf the web via your laptop or mobile phone (The Service may only be used for lawful purposes). This free WiFi service is entirely without charge.
Whilst every effort is made to ensure that the wifi network works all the time. We do not accept any responsibility for delays of it's service, caused as a result of circumstances beyond our control. Also We shall not be liable for delays, faults or damage produced in access to, functioning and operating of the WiFi Network. Antonia Martorell Barcelo are excluded of any responsibility or compensations that could be claimed.
Consequently, by using the La Real Wireless Network Connection, Users signify their assent and agreement to these Terms.